FAQ

1.Where do you ship?

We offer worldwide shipping. If you have questions about delivery to your location, please contact us at lumopetscontact@gmail.com .

2.How long does shipping take?
Delivery typically takes 4-13 business days, depending on your destination.

3.What if I want to return my order?
All sales are final unless an exception applies - see our policies on defective items or incorrect orders below.

4. What if I receive a defective or incorrect item?
If your item arrives defective or isn’t what you ordered, we offer a 14-day money-back guarantee from the date of purchase. Contact us at lumopetscontact@gmail.com within 14 days with details and photos of the issue to request a refund.

5.Can I modify my order / shipping address after placing it?
Order changes can potentially be made up until fulfillment begins. Contact us as soon as possible at lumopetscontact@gmail.com to request a change. Order changes after the initial order confirmation are not guaranteed .

6.What if I have a question not answered here?
We’re here to help! Reach out to us anytime at lumopetscontact@gmail.com , and we’ll get back to you as soon as possible with the answers you need.